Frequently Asked Questions
We've collected our customers' most frequently asked questions here to help you quickly find the answers you are looking for. Whether you have questions about our products, delivery, payments, or any other information relating to your shopping experience, this section is for you. If you can't find the answer you're looking for, don't hesitate to contact us at info@thelatinbrothers.ch.
Order
THELATINBROTHERS delivers throughout Switzerland and Liechtenstein only.
Delivery takes place within 2 to 3 working days.
Delivery times are non-contractual. THELATINBROTHERS and its partners do their best to meet these deadlines.
Once your order has been completed, you cannot change or cancel it yourself. However, we are happy to accept your changes by e-mail info@thelatinbrothers.ch (only if the order has not yet been processed).
Please contact us at info@thelatinbrothers.ch and we'll suggest an alternative method of payment.
It's really easy! Follow these steps to use your discount code:
- Add your products to the shopping cart.
- Access your basket by clicking on the basket icon.
- In the “I have a discount code” field, enter your code.
- Click on “Apply” to see the discount displayed.
- Finalize your order by proceeding to payment.
Please note:
Make sure your code has not expired and is valid for the selected products.
Account
You have probably entered an incorrect password. If you've forgotten your password, click on “Forgot your password?”. A new password will be sent to your e-mail address.
If you have forgotten the e-mail address you used to create your account, or if for any other reason you are still unable to log in, please contact us at info@thelatinbrothers.ch.
A thelatinbrothers account offers you the following advantages:
- Management of your delivery and billing addresses
- View your orders at any time
- Re-order quickly and easily
- Gift voucher worth CHF 20.00 1x per year from 3 purchases.
- The customer account is not a purchase commitment.